Basic Shipping Polices
We offer free home delivery to multiple locations in the United States（Except Alaska, Hawaii, Puerto Rico). And, we offer free shipping on all of our products, we use UPS, EMS and USPS, to ship your orders very tightly sealed.
Order Shipment Times:
Most orders placed before 5:00 p.m. PST will be shipped on the same business day. Orders placed after 5:00 p.m. PST will be shipped the following business day. Processing for these orders can take a few hours or longer depending on the volume of orders received on that day.
For different types of products, the shipping method and delivery time will be different. See belows:
All realistic butts or torso sex dolls are free shipping from the US warehouse directly by USPS, FedEx. It usually takes 3--5 business days to arrive.
Other products less than 2KG are free shipping from China by EMS and USPS. It takes 7--10 business days to arrive.
Other products over than 2KG are free shipping from China by DHL. It takes 5--7 business days to arrive.
We ship orders on regular business days Monday - Friday (non-holidays). Orders placed on weekends will ship on the following business day.
Free shipping is offered for the contiguous United States. Not including Hawaii, Alaska, Puerto Rico.
For other countries except the USA, you can check the details of shipping fee at the checkout page.
YOYOBANA ships with FedEx, UPS, DHL, and USPS for our deliveries.
Orders are processed within 24 hours and are shipped out as soon as possible.
Military APO/FPO addresses and P.O. Boxes may require additional time for delivery, so we don't support P.O. Box address.
Inspecting Your Order When It Arrives:
If your order shipped via freight carrier, please thoroughly inspect your item before signing for the package. We recommend that you verify the following items before signing the bill of landing:
Make sure that you have received the correct item:
Check to make sure that there is not damage to the packaging. If there is damage more than normal wear and tear that occurs in transit, this could indicate that your item was damaged during shipping.
If your order is correct and is in good condition, please sign for the package. However, if you did not receive the correct unit or find damage to the packaging, please refuse the package and send email our customer service team at firstname.lastname@example.org. We will provide you with additional instructions to get your order corrected.
Our carriers make three attempts to deliver a package. After three delivery attempts, the package will be returned to YOYOBANA.
As an undelivered package and will be tagged as return to sender. In the event that this occurs, please contact us at email@example.com to make arrangements for reshipment.
We make every attempt to process orders as quickly as possible. Kindly notify our customer service to cancel orders before 02:00 PM (PST) on the same day the order was placed by contacting firstname.lastname@example.org.
Make sure to include the following information when requesting an order cancellation: Order number & Contact information.
Order Status & Tracking
All orders placed from Monday to Friday (excluding public holidays) will be processed within 2--3 working days upon confirmation of payment from our warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.
In general, it may take several working days for delivery, depending on the different delivery methods. Please note that some orders go through our fraud prevention department. If your order is selected, you will be notified and your order may be delayed by an additional 1 working days. Please make sure your delivery address is correct and deliverable.
Your tracking code will be shown in your order dispatched email.
If the parcel has not arrived after you had expected it to, please contact us at email@example.com and we will be more than happy to help by contacting the courier on your behalf.
Note: Affected by Covid-19, there will be some delay on the delivery.